Your lease car
Assistance
Rules & regulations
It is very unpleasant to incur damage or have a breakdown while in the Netherlands or abroad, so it is important to know which form of assistance you have a right to. You find this on your fuel card or on your assistance card. It is also advisable to take out travel insurance as well.
Within the borders of Europe, including Estonia, Latvia and Lithuania, but excluding the other countries of the Former Soviet Union, you can ask for assistance if you cannot continue your way by car as a result of:
- Damage to the lease car caused by accident, fire or theft
- A breakdown of the engine or other technical breakdown, both within and outside your home town
- Loss of keys
- Refuelling with the wrong fuel
- The car is seized by a foreign government in relation to a covered event
Reflection waistcoat: not mandatory, yet safe
The European Commission advises every driver traveling abroad to carry reflection waistcoats in the car. As well as for the driver as for all passengers.
The inhabitants of Italy and Spain have been obliged to wear the waistcoat during a breakdown or accident. This obligation does not apply to tourists (yet), but sometimes the local police fines tourists nevertheless. Therefore you should always make sure that all passengers wear a waistcoat during a breakdown or accident.
The waistcoat is light weight, must be reflecting and can be red, oranje or yellow, as long as the waistcoat complies with the EN 471 classification.
Assistance expense form
Depending on the form of assistance, the event and the nature of the expenses, your drivers may be able to reclaim some or all of your costs.
